The Leasing Agent Portal, step by step

1. Press Apply now on the Careers page, or open portal.fidelity-residential.com/Apply. Fill in the form: contact details, driving and licence, the questions about how the work is paid, your experience, your availability by day, and two references.
2. Under Mobile phone, enter a US mobile and tick the box agreeing to texts about your application. The box is required: we text you whenever we email you, so you never miss a step. You can reply STOP at any time.
3. Under Your resume, press Choose file. A PDF, a Word file (.docx) or a photo of your resume is fine, up to 5 MB. On a phone you can take a photo, pick one from your photos, or choose the file from Files, Google Drive, iCloud or Downloads. Its name appears with a green tick; use Replace or Remove to change it. If anything else on the form needs fixing, your resume stays attached.
4. Press Send application. If anything is missing, the form says how many things need attention and marks each one in red with what to fix.
5. After sending you see a confirmation page. The email Create your Fidelity Residential portal account arrives within a minute or two. If it is not in your inbox, look in Spam or Junk; the confirmation page reminds you. If you find it there, mark it Not spam and add portal@fidresi.com to your contacts, so the rest reach your inbox. The button in it works for seven days.
6. Press Create my account. It opens straight on the Microsoft sign up page: use the same email you applied with, set a password, and enter the code emailed to you by Microsoft on behalf of Fidelity Residential.
7. Once your account is made you go straight to the Scope of Work. Reading, initialling and signing it is the last step of applying; it is described under Scope of Work below. Allow about fifteen minutes.
8. After that, signing in shows Your application and where it stands.

Emails come from portal@fidresi.com. Some mail services file them as spam or junk, especially the first one. If you find one there, mark it Not spam (or Not junk) and add portal@fidresi.com to your contacts or safe senders, so the next ones reach your inbox. In Gmail, also check the Promotions and Updates tabs.

Texts come from (732) 759 9411. Whenever the portal emails you, it also texts you a short note with the subject and a link, never the details. The email and the portal have the rest.

• Texts start when you confirm your email, at the mobile on your application. The first one welcomes you and reminds you to add portal@fidresi.com to your contacts. If we set you up directly, without an application, the Text alerts card on your list shows off: press Turn on text alerts, enter your mobile, tick the box and press Turn text alerts on.
• Texts due between 9 PM and 8 AM Central wait for the morning.
• To change the number, open Text alerts (on your application or onboarding page, or at the bottom of This week), enter the new mobile, tick the box and press Save this number. You get a text confirming it.
• Reply HELP for help, or STOP to stop. You still get every email. If you replied STOP and want texts back, text START to the same number, then turn alerts on again in Text alerts.

A text from us means there is an email to look for. If the email is not in your inbox, it is in Spam or Junk.

Identity documents are only asked for after an offer. Until then the page says Only after an offer.

1. Open Identity documents from your list.
2. Under Photo ID, press Choose file: your driver licence or passport photo page. On a phone you can take the photo there and then, pick one from your photos, or choose a PDF from your files.
3. Press Upload photo ID.

If we need a copy of your Social Security card for your file, a Social Security card upload appears on the same page. It only appears when we ask.

Your photo ID is encrypted the moment it arrives. Only we can open it, every view is recorded with who, when and why, and it is deleted once your identity has been recorded.

When you are hired, sign in and you land on Before your first booking. Work down the list in order, starting with your W-9. Tap a step's name to open it.

1. Form W-9, with proof of your number.
2. Independent Contractor Agreement, read and signed.
3. Scope of Work, read, initialled and signed. If you signed it when you applied, it already shows done.
4. Leasing Agent Portal guide: this guide, read in full inside the portal, every section ticked, then signed off.
5. AppFolio guide: the same, for our AppFolio guide.
6. AppFolio readiness: six things you can do in AppFolio.
7. WhatsApp number: the number we reach you on.

Each line shows to do or done, with how far you are, for example 0 of 21 ticked. Identity documents show when asked. You can log time once the first five are done; finish the last two before your first booking. When everything is done the page says You are set, with a link to this week.

Agents who joined before 28 September 2026 do not have the two guide steps.

A step may already show On file with Fidelity Residential. That means we already have it, for example signed on paper, and you do not need to do it again.

If a step is waiting, we may email you a reminder, for example Please read and sign off the AppFolio guide, with a button straight to it.

Below the list are your Text alerts (see Emails and texts) and a reminder to check Spam or Junk for our emails.

Everything you sign or initial is kept with the version, the time and your device address, and a copy is always available in your account.

We need your W-9 to report what we pay you on Form 1099-NEC.

1. Fill in your name exactly as on your income tax return, a business name if you have one, your tax classification and your address.
2. Choose Social Security number (individuals and sole proprietors) or Employer Identification Number (entities), and type the nine digits. The dashes are added for you as you type.
3. Upload proof of the number: a photo of your Social Security card (or another Social Security Administration document showing the number), or for an EIN, the IRS letter that assigned it (CP 575 or 147C). A photo or a PDF is fine.
4. Tick the three certifications. If the IRS has told you that you are subject to backup withholding, do not tick the second one; tell us instead.
5. Type your name exactly as in box 1 to sign, tick the box agreeing to sign electronically, and press Submit Form W-9. You go straight on to the Agreement.

Your number is encrypted the moment you submit and is never shown in full again, not even to you; your list shows only the last four digits. If something is wrong, the form says exactly what, for example A Social Security number has nine digits; you entered 8.

The Agreement cannot be signed before the W-9 is in, because it takes your legal name and address from it. We also cannot pay any week until your W-9 is on file.

1. The Agreement is already filled in with your name, address and rate. Read it to the end; the signature unlocks once you reach the bottom. If a detail is still missing, the page says what and where to add it (usually your W-9).
2. Type your full legal name exactly as the Agreement shows it. If you sign with a different name, say why in the box that appears.
3. Sign. Choose Draw it and sign with your finger (or mouse), or choose Type it and your typed name is written in a handwriting style. Clear starts again.
4. Tick the two boxes and press Sign the Agreement.

We email you a copy with your signature on it straight away (Signed: your Independent Contractor Agreement). When we countersign, you get the fully executed PDF (Your signed Independent Contractor Agreement), and Download your executed copy appears on the Agreement page. Keep it.

The Scope of Work is the day to day playbook: how showings, confirmations, follow ups and AppFolio notes are done. Read it properly; it is what your work is checked against.

You sign it when you apply, right after confirming your email. If you are hired, that signature carries over and this step already shows done on your list; you only sign again if we issue a new version.

1. Read. The whole document is on screen, 14 pages. The bar at the bottom shows how far you are. The initial boxes stay locked until every page has been shown.
2. Initial. Type your initials against each of the 11 lines and press Save my initials. They must match your legal name. Your list shows how many lines are done.
3. Sign. Type your legal name, draw or type your signature, tick the box and press Sign the Scope of Work. You go straight back to your list, or to Your application if you are still applying.

Your initials and signature are written onto the acknowledgement page of the document itself, and it is emailed to you (Signed: your Scope of Work). When we accept it, the acceptance line is completed and you get the fully executed copy (Fully executed: your Scope of Work). You can download it any time from the Scope of Work page.

Each signed document is a PDF with the signatures on the document itself, followed by a certificate of electronic signature. The certificate records the document's fingerprint, who signed, when, from which internet address and device, and how each signature was made.

Keep your copies. They are also in the portal whenever you need them: open the Agreement or the Scope of Work from your list and download.

New agents read this guide and our AppFolio guide in full, inside the portal, and sign off each one. Time cannot be logged until both are signed off.

1. Open Leasing Agent Portal guide (or AppFolio guide) from your list. The guide opens inside the page. On a computer the Checklist of its sections sits beside it; on a phone it follows the guide.
2. Read. Scroll through the guide at reading pace. A section counts as read once you have scrolled to its end and it has been on screen for a moment; its box then unlocks and says Read to the end; tick to confirm. Tap a section name in the checklist to jump to it.
3. Tick. Tick I read this against each section, or press Tick all the sections I have read to tick every unlocked one at once. A section you have not read to its end cannot be ticked.
4. At the end of the guide, You have reached the end of the guide appears, with Go to the checklist.
5. Sign off. When every section is ticked, Sign off opens below the guide. Type your full legal name, draw or type your signature, tick the box and press Sign off the ….

Your signed acknowledgement lists every section and when you read it. It is emailed to you (Signed: Leasing Agent Portal guide or Signed: AppFolio guide) with a certificate of electronic signature, and the guide page shows Download your signed copy. Your list then shows Read and signed off.

Take your time: the point is that you know how the work is done before your first booking. Your progress is saved, so you can stop and come back.

1. From This week, press Add an entry (or the + beside a day). To repeat something similar, open an entry and press Duplicate.
2. Choose the date and the work type. The form then shows only the questions that type needs, and only the outcomes that make sense for it.
3. Enter how long, as minutes or as a start and end time. The line at the bottom shows the hours and the fee as you type.
4. Answer what happened, paste the same guest card note you saved in AppFolio, and press Save entry.

Until you submit the week you can open any entry to change it, or press Delete. Nothing is sent to us until you submit.

AI call follow ups. Copy the Call ID from the "requires follow up" email. One entry per call, always. Enter when the email arrived and when you first made contact, both in Central time, and the portal works out your response time. Say whether the guest card already existed or you created it, and whether you forwarded the email.

Did they confirm? For a showing, choose Yes, texted CONFIRM, No, had them live on the phone, No, went anyway, or Not a showing.

Worked examples. Press See worked examples on This week for one correctly completed entry for every work type, and the ways an entry ends up unpaid.

Log on the same day. Anything logged after midnight Central is a late entry: it still saves, but you say why, and we see it.

• No CONFIRM, went anyway. The rule is a texted CONFIRM or a live voice before you drive. If you went without one, choose "No, went anyway": the entry saves but pays $0.00.
• Red flags. A showing or follow up with no guest card note, or an AI call without its Call ID, name or phone, still saves, but it is flagged red. Fix it if you can; otherwise you explain it when you submit.
• Over four hours. One entry longer than four hours needs a short reason.
• Late entries and closed weeks. Last week stays open until you submit it. Older weeks are closed. The form lets you ask us to unlock one: tap the button, give a reason, and we get a message with the date. If we agree, you get Week ending … unlocked for three days, and the week stays open for three days.

1. From This week, press Add under Expenses.
2. Enter the date, what you bought, where, why, and the amount.
3. Take a photo of the receipt or attach a PDF, and press Save expense. Every expense needs a receipt; if you do not have it yet, save the expense once you do.

Expenses are added to your total due for the week and paid with your fees. Until you submit, you can change or delete an expense.

Reimbursed: supplies you buy for the work, such as open house signs, a key copy or lockbox batteries, at cost with a receipt. Not reimbursed: fuel and mileage; your hourly fee already covers driving (Agreement section 4.5). No receipt, no reimbursement.

1. Weeks run Monday to Sunday, Central time. Before you submit, This week shows a Before you submit panel: any red lines, AI calls forwarded against AI calls logged, and your median response time.
2. Press Review and submit week, check the totals, and enter how many AI call emails you forwarded that week; we compare it with the AI call entries you logged. If there are red lines, write one sentence saying why. Then press Submit week.
3. Reminders go out Monday and Tuesday at 9 am Central for any week not yet submitted (Week ending … is not submitted yet).
4. Once submitted, the week is locked and we get the full report. If something in a submitted week needs changing, ask us to return it.
5. If something needs fixing, we return the week with a note. You get Week ending … returned for correction, the note shows on the week, you fix it and submit again.
6. When we approve it, the week shows Approved. Payment is on its way.
7. We pay within 48 hours of your submission, by Zelle, Venmo, Cash App or PayPal. You get Week ending … paid with the amount and how it was paid.
8. History shows every week and what was paid.